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Terms and Conditions

Delivery

Delivery charges are based on weight. Delivery will be made within 5 working days of your order and will be by courier.

Refunds

We cannot offer refunds for perishable goods, but if you order any of the woodwork and discover it isn't what you wanted, then do please contact us and we will do what we can to resolve the issue. You have the statutory 7 days to change your mind, and provided the goods are recieved in the same condition as they were sent, then a full refund, including postage, will be processed to the card you paid with. In addition, if there is an issue with any part of your delivery upon arrival, again do please contact us and we will do what we can to resolve the situation to mutual satisfaction. Any refund agreed will be directly to the card that you have paid for your order with.

Gwen's Den